Telephone
Rebel.com provides telephone support Monday through Friday from 8:30 AM to 5 PM EST excluding company-observed holidays.
Software support for initial system setup is covered under your warranty, which is 90 days for software and 1 year for hardware. The 90-day free support period starts on shipping date. After this period you are welcome to sign up for our Warranties program.
All trouble will be logged by our Rebel.com's Technical Support Services Group.
Contact: 613-723-2359 ex.#400
You will be asked to provide the model and serial number of the unit in question, as well as a contact name and number, and a brief description of the problem. Your call will be logged, tracked and escalated promptly.
E-mail Support
Software support for initial system setup is covered under your warranty, which is 90 days for software and 1 year for hardware. The 90-day free support period starts on shipping date. After this period you are welcome to sign up for our Warranties program.
Please email your questions to support@rebel.com
Online Support
Through online support, you can access technical information about your NetWinder™ product.
-FAQ Database
Our Frequently Asked Questions (FAQ) database is located at http://www.rebel.com/netwinder/support/faq.htm. This data base contains a wide variety of frequently asked questions that provide information about most known issues and their solutions.
Does everyone in your office want Internet access at their desk? Are staff asking about logging onto the office network from home? Is it time to host your own web site? Does your office team need to share documents and a network printer?
If you think the answer to these questions is a big network server and an expensive IT staff (neither of which is in your budget), you need the NetWinder OfficeServer. The NetWinder will do everything a big office server does, except cost a lot. And it is designed for everyday people to install and operate, whether at home, or in a home office, small office or branch office.
Pay less!
This all-in-one small business solution delivers Internet access to everyone's desk; does e-mail, document and printer sharing, and it comes ready to host your web site - all in a compact package and at a price lower than you think. And it gets better. NetWinder is very easy to get along with. It knows how to talk UNIX, Mac and Windows, supports the software you use every day, and is dead simple to set up and operate.
Plug in!
OfficeServer is ready to run, right out of the box. Installation is no more challenging than adding another computer to the network.
Power up!
Despite its tiny size, NetWinder is a powerful workgroup server capable of supporting up to 100 users simultaneously. And it's economical. Power consumption is an ultra-low 15 watts.
Log on!
OfficeServer delivers the World Wide Web to everyone in your office with just one Internet connection and one IP address.
-web caching speeds up Internet access
-supports dial-up, cable or DSL modem, as well as ISDN
Compact or Rackmount?
Choose between the notebook-sized compact and the industrial-level rackmount, which accommodates up to 80 independent hot-swappable servers. Either way: you're getting big performance for an incredible price.